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The Chic Wears
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FAQ

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  2. FAQ
FAQs
- Faulty Item Received
If you receive a faulty item, just send us a picture of it to mail thechicwears@gmail.com along with your order number. If the item deliver to you would be faulty(wrong/faulty print)or if withers off in the first wash, we'll send you a free reshipment. You don't have to send it back to us :) All we'd need would be a picture of the faulty item.
- Not delivered on time
We totally understand that it's highly frustrating not to receive the orders on time. You might have ordered it for a special occasion or you simply don't like waiting. Our orders are made in India and delivered from India itself. Please note that most of the products are made to order. We usually ship the order from our factory within 6-7 days of receiving it. And it takes up to 4-5 days by the shipping companies to make your order reach you. But, in some cases it might be delayed due to conditions beyond our control due to pandemic or local political issues or harsh weather conditions and such.
We'd really appreciate if you wait for your order for a few more days. We'll always be there to assist you to let you know about it's status. You'll have the tracking details too to keep a check on the status.
It gets very difficult for us to cancel the order after it leaves our factory. So once it leaves our factory, it will reach you :)
Feel free to contact thechicwears@gmail.com if you face any issues due to the delivery time. We'll be more than happy to assist you.
- Wrong size received
If you've received the wrong size, please check the order you placed with us. We've seen in most of the cases that the wrong size is selected by our customers when they place the order. In cases like those, please contact support so that we can guide with the process of exchanges in this case.
If you ordered the right size, but still got the wrong one, we'll be more than happy to send you a free reshipment :) Just let us know with a picture of it and we'll be there to get it done for you.
- I ordered by mistake/I'm no longer interested
The orders can't be cancelled after 24 hours of placing them. As most of the products are made to order and we usually produce them within 48 hours of receiving the order.
-Will you have more designs, styles, and products often?
Yes, we will be releasing more styles and products weekly! Be sure to follow us on Instagram or FB and enable notifications for sales and new arrivals!
 
-Do you ship worldwide?
Not yet, currently we ship anywhere within India.
-How long will it take to receive my order?
Once you place your order, there will be a 1-7 day processing period followed by a 8-12 day shipping period. In total, it can take anywhere from 1-2 weeks to receive your items. Shipment times vary per order depending on your location and also if it's prepaid or COD, please bare with us. We do try to ship to you using the best shipping partners in the country such as Bluedart, Delhivery etc.
Don't hesitate to email us if you have any questions regarding your shipment!
 
-May I get a tracking number?
Yes, of course! All orders include tracking after the order is processed (1-4 days). Email: thechicwears@gmail.com with your order number if you are missing a tracking number and we will send you one at our soonest convenience. Please note that the order number is not your tracking number.  
Where can I track my order?
Orders can be tracked here by entering the right order details and email address.  
Will you email me when my order is shipped out?
Yes! You will get a confirmation email after you have placed your order, and another when your order is dispatched.  
How can I pay?
We currently accept all leading credit card ,debit card , net banking , UPI id payments as well as COD for specific pincodes across the country.
What happens if I type in the wrong address?
 If you provide us with a wrong address and the shipment has not been sent out please email us at mail thechicwears@gmail.com & we will change it to the correct address if it has been sent out, it is not our responsibility to re-send that item with your new address, so please make sure to type in your correct address when placing your orders!
Taxes & Duties:
We are not responsible for international taxes and duties, that is the sole responsibility of the customer. In the event of a return or exchange, duties and shipping fees will not be refunded.

01. The order

When do I receive my order?
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.

I now see the longer delivery time of (a part of) my order. How can I cancel it?
If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.


When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.

02. Shipment

When do I receive my order?
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.

I now see the longer delivery time of (a part of) my order. How can I cancel it?
If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.


When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.

03. The order

When do I receive my order?
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.

I now see the longer delivery time of (a part of) my order. How can I cancel it?
If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.


When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.

04. Returns, exchanges and complaints

When do I receive my order?
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.

I now see the longer delivery time of (a part of) my order. How can I cancel it?
If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.


When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.

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